All fees and payments charged by GoodGuyRx, including medication costs, membership fees, provider consultation fees, pharmacy fulfillment, and shipping, are final once checkout is completed and a licensed provider approves your treatment.

Once dispensed and shipped, prescription medication cannot be returned, resold, or reused under state and federal pharmacy regulations. Because we are not able to accept the product back, all dispensed prescriptions are sold as final sale. This is disclosed at checkout and in this policy.

When you check out, you are initiating a clinical and pharmacy process that involves real provider time, pharmacy resources, and fulfillment logistics. Because these services begin immediately and cannot be reversed, the associated charges are final.

State and federal pharmacy regulations prohibit prescription medication from being returned to stock, resold, or reused once it has been dispensed and shipped. These rules exist to protect patient safety, because once medication leaves a licensed pharmacy there is no way to verify how it was stored or handled. This restriction applies industrywide to every licensed pharmacy in the United States.

Dispensed prescriptions are final sale, including situations where:

We understand these situations can be frustrating. If your medication isn't working the way you hoped, your provider may be able to adjust your treatment plan. Message them through your Patient Portal. They're the best resource for evaluating your progress.

If a licensed provider reviews your intake and determines that treatment is not appropriate for you, you will not be charged for medication. No prescription is issued, no medication is prepared, and no payment is collected.

Once a prescription has been issued and your order enters fulfillment, all fees are final unless one of the situations listed under When Refunds Are Issued applies.

If you started checkout but didn't complete your intake, you were not charged. The pending amount on your statement is a temporary authorization hold from your bank, not a transaction. It will fall off within 5-10 business days automatically. No action is needed on your part.

If you believe a billing error occurred, such as a duplicate charge, contact us through chat with your full name, email, and order details. We will investigate and correct any verified error promptly.

If your medication arrives visibly damaged, or if you have a concern about its condition or appearance, contact us through chat within 48 hours of delivery with your full name, order number, photos of the medication and packaging, and a description of the issue.

We will submit your order to the dispensing pharmacy for a quality review. The pharmacy holds the stability data and quality records for your specific lot and is the appropriate party to evaluate the product. If the pharmacy confirms a defect, we will arrange a replacement or refund at no cost to you.

Please note that a melted gel pack or a package that feels warm on arrival is expected during shipping and is not on its own an indication of a defect. Insulated packaging is designed to buffer your medication against temperature swings in transit, not to keep it refrigerated door to door. Refrigerate your medication promptly on arrival.

Are refunds available? Refunds are issued only in the specific situations listed under When Refunds Are Issued. Dispensed prescriptions delivered as ordered are final sale.

Why are prescription medications final sale after being dispensed or shipped? State and federal pharmacy regulations prohibit prescription medication from being returned to stock, resold, or reused once dispensed. Because the product cannot be taken back, it is sold as final sale.

Can I get a partial refund or account credit? We do not offer partial refunds, credits, or exchanges outside the situations listed above.

I wasn't prescribed medication. Was I charged? If your provider determines treatment isn't appropriate for you, you are not charged for medication.

I see a pending charge but didn't finish my intake. That's an authorization hold. It will drop off within 5-10 business days.

I think I was charged twice. Contact us through chat with your details and we'll investigate right away.

My medication arrived warm or looks different than I expected. Refrigerate it and contact us through chat with photos. We'll submit it to the pharmacy for a quality review.

Patient Portal · Help Center · Chat with us using the widget on any GoodGuyRx page

The Good Guy Rx Team