Orders & Shipping
Track your order, understand shipping timelines, and know what to do if something goes wrong.
9 articles
How Do I Track My Order?Step-by-step instructions for monitoring your shipment.
My Tracking Hasn't UpdatedWhat to do when your tracking information is stuck.
My Package Says Delivered, But I Don't Have ItSteps to take when tracking shows delivery but you haven't received your package.
When Will My Order Ship?Understanding order processing, shipping timelines, and what to expect.
Why Your Shipment Hasn't Arrived: How to Reactivate a Paused Treatment PlanWaiting on a shipment that hasn't arrived? Your treatment may be paused. Learn how to check your status, reactivate your plan in under 60 seconds, and complete your 6-month provider…
Shipping Delays & Delivery Issues: What to Do When Your Package Is in TransitOnce your medication ships, UPS or FedEx takes over. Most orders arrive smoothly, but if there's a delay, the fastest fix is contacting the carrier directly. Here's exactly what to…
Is My Medication Safe? Understanding Temperature Stability During ShippingYour medication is designed to withstand shipping. Even when ice packs melt or your package feels warm. Here's what manufacturers, the FDA, and pharmacies say about temperature during transit and…
Shipping Delays & Delivery Issues: What to Do When Your Package Is in TransitOnce your medication ships, UPS or FedEx takes over. Most orders arrive smoothly, but if there's a delay, the fastest fix is contacting the carrier directly. Here's exactly what to…
Is My Medication Safe? Understanding Temperature Stability During ShippingYour medication is designed to withstand shipping. Even when ice packs melt or your package feels warm. Here's what manufacturers, the FDA, and pharmacies say about temperature during transit and…