Portal Overview
Your patient portal at my.goodguyrx.com is your central hub for managing everything related to your Good Guy Rx treatment.
Message Your Provider
Where: Look for a messages, inbox, or provider communication section
What you can do:
Ask medical questions about your treatment
Report side effects
Share progress updates
Get guidance on your treatment
Response time: Providers typically respond within 1-2 business days.
View Your Treatment Plan
Where: Treatment, prescription, or care plan section
What you can see:
Your current medication and dosage
Dosing instructions and schedule
Treatment start date
Provider notes or recommendations
Manage Your Subscription
Where: Subscription, billing, or account settings
What you can do:
View your current plan (monthly, 3-month, etc.)
See your next billing date
Pause your subscription
Cancel your subscription
Change your plan (if options are available)
Update Payment Information
Where: Billing & Shipping or Payment Methods section
What you can do:
Add a new credit/debit card
Update an existing card
Change your default payment method
View billing history
Update Shipping Address
Where: Billing & Shipping or Shipping Address section
What you can do:
Update your delivery address
Add delivery instructions (if available)
Important: Update your address BEFORE your next shipment. Once a shipment is in transit, the address cannot be changed.
Track Your Shipments
Where: Orders, Shipments, or Tracking section
What you can see:
Current order status
Tracking numbers and links
Estimated delivery dates
Past shipment history
View Billing History
Where: Billing or Payment History section
What you can see:
Past charges and dates
Payment methods used
Receipt/invoice details
Access Medical Records
Where: Medical records or health history section (if available)
What you may find:
Your intake responses
Provider notes
Prescription history
Getting Help
If you can't find what you need in the portal, contact support.
Portal Not Loading?
Try these troubleshooting steps:
Clear your browser cache and cookies
Try a different browser (Chrome, Safari, Firefox, Edge)
Disable browser extensions that might interfere
Check your internet connection
Try on a different device (phone, tablet, computer)
Wait and try again. Occasional maintenance can cause temporary issues
If problems persist, contact support.