Account & Portal
Log in, reset your password, update your info, and manage everything in your patient portal.
27 articles
How to Log Out of Your Patient PortalHow to sign out of your GoodGuyRx Patient Portal to keep your account secure.
How to Delay or Skip a ShipmentNeed to push back your next delivery? Here is how to delay an upcoming shipment from your Patient Portal before it ships.
How to Update Your Payment MethodAdd a new credit card, remove an old one, or update your payment information in your Patient Portal.
How to Log In to Your Patient PortalYour Patient Portal is where you manage everything related to your GoodGuyRx account. Treatments, shipments, billing, and messaging your provider.
How to View Your Prescription and Treatment PlanFind your full treatment plan, prescription details, dosing instructions, and medication information in your Patient Portal.
How to View Your NotificationsCheck shipment updates, delivery alerts, and other account notifications in your Patient Portal.
How to View or Download Your Protected Health Information (PHI)Access, download, or request deletion of your health records and personal data from your Patient Portal.
How to View Your Dosage InstructionsSee your current dose, next dose, and full dosing schedule in your Patient Portal. Learn how to set your starting point and request dosage changes.
How to Change Your PasswordAlready logged in and want to update your password? Here is how to change it from inside your Patient Portal.
How to Browse the ShopExplore available treatments, search by name, and filter by category in the Shop section of your Patient Portal.
How to Edit Your Personal InformationUpdate your email address or phone number in your GoodGuyRx Patient Portal. Learn which fields can and cannot be changed.
How to Reset Your PasswordForgot your password? Follow these steps to reset it and regain access to your GoodGuyRx Patient Portal.
How Do I Log In?Accessing your Good Guy Rx patient portal.
How to Track Your Health RecordsLog your daily weight, calories, exercise, side effects, and notes using the health records tracker in your Patient Portal.
How to Log Your ShotsTrack your injections, view your medication levels, and keep a complete shot history in your Patient Portal.
How to Update Your Shipping AddressMoving or need to change your delivery address? Here is how to update your shipping address in your Patient Portal before your next order ships.
Your Dashboard: What You See When You Log InA complete guide to your Patient Portal dashboard including Quick Actions, upcoming dates, treatment cards, and the health records tracker.
How to View Your Payment HistoryFind and download your payment records, receipts, and billing history from your GoodGuyRx Patient Portal. Includes instructions for downloading receipts for HSA/FSA reimbursement.
How to Message Your Provider (Doctor)Learn how to send a message to your doctor about medical questions, dosage changes, or side effects through your Patient Portal chat.
How to Request Deletion of Your Personal DataLearn how to request secure deletion of your personal data through your Patient Portal in compliance with privacy laws.
How to Track Your OrderLearn how to find your tracking number, view shipment status, and track your package with UPS or FedEx from your Patient Portal.
I Forgot My PasswordResetting your patient portal password.
How to Get Help and SupportThree ways to get help with your GoodGuyRx account: the Help Center, the in-portal Help page, and the GiGi chat widget available on every page.
How to Manage Your Subscription (Pause, Cancel, or Turn Off Auto-Renew)Learn how to pause your treatment, turn off auto-renewal, cancel your membership, or request a refill directly from your Patient Portal. No need to contact support.
Why Am I Seeing "Complete Your Visit" in My Portal?Why Am I Seeing "Complete Your Visit" in My Portal?
How to Update Your Billing, Shipping, or Payment InformationStep-by-step guide to changing your payment method, billing address, or shipping address through your GoodGuyRx patient portal.
What Can I Do in the Patient Portal?A complete guide to portal features and functionality.